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Draft, pending legal review. These policies are being finalised and are not yet in effect. Highlighted items are still to be confirmed.

Legal & Trust

Refund & Cancellation Policy

Effective Effective date · Last updated Last-updated date · Operated by Legal entity name

1. Subscription tiers & billing cycles

1.1. Invoizify offers subscription plans on a recurring monthly or annual billing cycle (Paid plan names).

1.2. Subscriptions are billed in advance at the start of each billing period via our authorized payment aggregator.

2. Cancellation process

2.1. How to Cancel: You may cancel your Invoizify subscription at any time:

(a) Via the “Billing & Subscription” section within your web dashboard; or

(b) By sending an explicit cancellation request to our WhatsApp support line from your registered mobile number.

2.2. Timing & Access: Cancellations take effect at the conclusion of your current active prepaid billing period. You will maintain full access to your plan features until the end of that period. We do not offer mid-month pro-rata refunds for unused days.

3. Refund eligibility guidelines

Invoizify maintains a clear refund policy:

  • No Change-of-Mind Refunds: Because Invoizify provides instant access to cloud features, invoice generation, and AI processing infrastructure upon payment, we do not offer refunds if you simply decide you no longer need the software.
  • Free Tier / Evaluation: We encourage users to evaluate our capabilities on the Free Plan before purchasing a paid tier.
  • Double / Duplicate Charges: If your payment method was charged multiple times for the same subscription due to a technical error, we will promptly refund the duplicate transaction upon verification.
  • Prolonged Service Outage: If Invoizify experiences a continuous, complete platform outage lasting more than Outage refund threshold (e.g. 72 consecutive hours) that is directly attributable to our infrastructure (excluding WhatsApp/Meta platform downtime or telecom failures), you may request a pro-rata credit or refund for the affected period.

4. Disputes & chargebacks

Before filing a payment dispute or chargeback with your bank or credit card issuer, please contact our support desk at Support email. Most billing discrepancies can be reviewed and resolved quickly.