Terms of Service · Invoizify

Effective Effective date · Last updated Last-updated date · Operated by Legal entity name

1. Acceptance and scope of terms

1.1. These Terms of Service (“Terms”) constitute a legally binding electronic agreement under the Information Technology Act, 2000 and applicable Indian contract laws between Legal entity name and the individual or legal entity accessing or using our services (“Customer”, “User”, “you”, or “your”).

1.2. By interacting with the Invoizify WhatsApp conversational agent, visiting invoizify.com, logging into any web dashboard, or clicking “I Agree” or similar acknowledgement, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy.

1.3. If you are entering into these Terms on behalf of an enterprise, company, partnership, sole proprietorship, or agency, you represent and warrant that you have full legal authority to bind that entity to these Terms.

2. Eligibility and account registration

2.1. Age and Capacity: The Service is strictly intended for business owners, freelancers, independent contractors, consultants, and commercial entities. You must be at least eighteen (18) years of age and competent to enter into a contract under the Indian Contract Act, 1872. Minor accounts are strictly prohibited.

2.2. Account Creation: Your account is primarily linked to your verified mobile number via WhatsApp. You agree to provide accurate, current, and complete business details during registration (including your legal name, trading name, billing address, and PAN/GSTIN where applicable).

2.3. Account Credentials & Device Security: You are solely responsible for maintaining control over the phone number, SIM card, WhatsApp account, and any web dashboard credentials used to access Invoizify. Any instruction, command, invoice prompt, or confirmation sent from your linked WhatsApp number will be deemed to have been authorized by you.

3. The service & WhatsApp-first interaction

3.1. Platform Scope: Invoizify provides intelligent business tools enabling users to generate, draft, format, organize, send, and track commercial invoices, estimates, credit notes, and payment receipts primarily through conversational interfaces (WhatsApp) and supplementary web dashboards.

3.2. Third-Party Messaging Infrastructure (WhatsApp/Meta Dependency):

(a) Invoizify is an independent software application built to operate over the WhatsApp Business Platform / Cloud API provided by Meta Platforms, Inc. / WhatsApp LLC.

(b) Invoizify is neither affiliated with nor endorsed by Meta Platforms, Inc. or WhatsApp LLC.

(c) Your use of WhatsApp is governed by WhatsApp’s own Terms of Service and Business Policies. Invoizify shall have no liability for service interruptions, delivery failures, account bans, or interface changes caused directly by WhatsApp or Meta.

3.3. AI-Assisted and Automated Extraction: Invoizify utilizes automated parsers and artificial intelligence models to convert natural language prompts, text messages, voice notes, and uploaded receipts/bills into structured invoices. You acknowledge that AI output is inherently assistive and probabilistic, and requires human verification prior to issuance.

4. Invoice accuracy, taxation, and GST responsibility

4.1. No Professional Tax or Accounting Advice: Invoizify is a software tool, not a chartered accountant, certified tax advisor, or legal firm. Nothing generated by Invoizify constitutes professional tax, accounting, audit, or legal advice.

4.2. User Responsibility for Data and Calculations: You maintain sole and exclusive responsibility for verifying all invoice details prior to sending them to your clients. This includes:

(a) Client legal name, billing address, and contact details;

(b) Line items, quantities, rates, discounts, and currency calculations;

(d) Appropriate Harmonized System of Nomenclature (HSN) or Service Accounting Codes (SAC);

(e) Tax Invoice mandatory fields as required under Rule 46 of the Central Goods and Services Tax (CGST) Rules, 2017;

(f) Reverse charge applicability and e-invoicing/IRN mandates if your turnover exceeds statutory thresholds.

4.3. Tax Audit & Filing Defense: Invoizify shall not be responsible for tax penalties, interest, reassessments, audit disallowances, or legal disputes arising from erroneous invoices generated through the platform.

5. Subscription plans, billing, and payments

5.1. Tiers: Invoizify is offered across tiers, which may include:

(a) Free Plan: Free or trial functionality with defined monthly limits (e.g., maximum number of invoices, standard templates, watermarked outputs).

(b) Starter Plan: Paid monthly or annual tier intended for freelancers and solo practitioners with increased invoice limits.

(c) Pro Plan: Enhanced tier for growing businesses and agencies with multi-user support, custom branding, API access, and higher usage volumes.

5.2. Fees: Current pricing and plan inclusions are published at Pricing page link. Fees are quoted in Indian Rupees (INR) unless otherwise specified, and are exclusive of applicable taxes (such as 18% GST), which will be charged in addition at checkout.

5.3. Recurring Billing: Paid plans operate on an automatic recurring subscription basis (monthly or annually) processed through our authorized payment aggregator (Payment gateway (e.g. Razorpay)). You authorize recurring charges to your designated payment method until cancelled.

5.4. Changes in Pricing: We reserve the right to revise subscription fees upon giving at least thirty (30) days’ advance electronic notice. Continued use following the effective date of a price change constitutes acceptance.

6. Cancellations and refund terms

6.1. Cancellation: You may cancel your subscription at any time via your web dashboard or by sending the cancellation command via WhatsApp support. Cancellation takes effect at the end of the current paid billing cycle.

6.2. Refund Rules: All subscription payments are strictly non-refundable once billed, except in cases of proven double-billing or technical failure attributable solely to Invoizify as detailed in our separate Refund & Cancellation Policy.

7. Usage limits and fair use

7.1. System Thresholds: Invoizify reserves the right to establish and enforce maximum fair-use limits on message generation, voice-note transcription minutes, file uploads, and storage bandwidth per billing cycle to safeguard platform stability.

7.2. Abusive Automation: You may not connect unauthorized scraping tools, automated scripts, headless bots, or spamming systems to the Invoizify WhatsApp interface. Excessive automated calls disrupting platform infrastructure may result in immediate rate-limiting or account suspension.

8. User content & intellectual property

8.1. Customer Ownership: You retain full and unencumbered ownership of all commercial data, logo images, client lists, invoice text, pricing details, and documents you upload or transmit through Invoizify (“User Content”). Invoizify claims no title, copyright, or equity in your invoices.

8.2. Limited Operational License: You grant Invoizify a limited, non-exclusive, royalty-free, worldwide license to host, cache, copy, parse, format, display, and transmit your User Content solely to the extent technically necessary to provide, maintain, support, and troubleshoot the Service.

8.3. No Exploitation or AI Training on Customer Content: Invoizify will not sell User Content, will not license customer invoice data to data brokers, and will not use your proprietary invoice line items, pricing, or client identities to train publicly accessible machine learning models without your explicit, separate affirmative consent.

8.4. Invoizify Intellectual Property: All software code, algorithms, bot scripts, user experience flows, website interfaces, graphics, templates, documentation, and registered/unregistered trademarks belonging to Invoizify remain our exclusive intellectual property.

9. Service availability, downtime, and backups

9.1. Availability Target: We strive to ensure continuous availability of the Invoizify service, but we do not warrant that service will be 100% uninterrupted, completely error-free, or instantaneously delivered. Scheduled maintenance windows, infrastructure outages, telecom network failures, or WhatsApp platform downtime may occur.

9.2. User Backup Obligation: Invoizify provides cloud storage for created documents during an active subscription. However, Invoizify is not an archival record repository under Indian tax laws. You acknowledge that you must maintain independent local digital copies of all issued tax invoices to satisfy statutory compliance obligations (e.g., preserving records for up to seventy-two (72) months under Section 36 of the CGST Act, 2017).

10. Suspension and termination

10.1. Termination for Convenience: You may terminate your account at any time by requesting deletion through our verified support channels.

10.2. Suspension/Termination for Cause: We reserve the right to suspend or terminate your account immediately, without prior notice or liability, if:

(a) You breach these Terms, the Acceptable Use Policy, or applicable laws;

(b) We suspect fraudulent invoicing, money laundering, GST evasion, or identity impersonation;

(d) Required by an order of an Indian statutory, judicial, or regulatory authority.

10.3. Post-Termination Data Export: Upon cancellation or termination, you will have a period of Post-cancellation export window (e.g. 30 days) to export your invoice data and customer lists in standard formats (.CSV or .PDF), after which Invoizify may permanently delete or anonymize stored data in accordance with our Data Retention & Deletion Policy.

11. Disclaimer of warranties

11.1. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE INDIAN LAW, THE INVOIZIFY PLATFORM AND ALL GENERATED INVOICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

11.2. INVOIZIFY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF TAX COMPUTATIONS, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT INVOICES GENERATED WILL PREVENT AUDITS, DISPUTES, OR PENALTIES BY INDIAN REVENUE AUTHORITIES.

12. Limitation of liability

12.1. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Legal entity name, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOSS OF DATA, TAX PENALTIES, OR WORK STOPPAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

12.2. CAP ON MONETARY LIABILITY: NOTWITHSTANDING ANYTHING TO THE CONTRARY, INVOIZIFY’S TOTAL AGGREGATE LIABILITY ARISING UNDER OR RELATED TO THESE TERMS SHALL BE STRICTLY LIMITED TO THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO INVOIZIFY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR INR 5,000 (INDIAN RUPEES FIVE THOUSAND), WHICHEVER IS LESS.

13. Indemnification

You agree to defend, indemnify, and hold harmless Invoizify, its parent entity, directors, officers, employees, and contractors from and against any third-party claims, liabilities, losses, damages, penalties, fines, and expenses (including reasonable legal fees) arising out of or related to:

(a) User Content or invoice data generated, transmitted, or collected by you;

(b) Your failure to charge, report, or remit correct GST or other statutory taxes;

(d) Any violation by you of applicable privacy, commercial, consumer, or tax laws in India or internationally.

14. Dispute resolution, governing law, and jurisdiction

14.1. Governing Law: These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the Republic of India, without giving effect to conflict of laws principles.

14.2. Amicable Negotiation: In the event of any controversy or dispute, the parties shall first attempt in good faith to resolve the matter through informal written discussions for a minimum of thirty (30) days from the date written notice is delivered.

14.3. Arbitration: If unresolved informally, the dispute shall be referred to and finally resolved by binding arbitration administered under the Arbitration and Conciliation Act, 1996. The arbitration tribunal shall consist of a sole arbitrator appointed mutually by the parties. The seat and venue of arbitration shall be Arbitration seat / court city, India. Proceedings shall be conducted in the English language.

14.4. Exclusive Court Jurisdiction: Subject to arbitration, the civil courts located in Arbitration seat / court city, India, shall have exclusive territorial jurisdiction over any legal proceedings arising under these Terms.

15. Modifications to terms

We reserve the right to modify or replace these Terms at any time. When material changes occur, we will provide at least fifteen (15) days’ advance notice via WhatsApp notification, email, or a prominent dashboard banner. Your continued use of the Service following the effective date of revised Terms constitutes full acceptance.

16. Contact & notices

Any formal legal notice, grievance, or inquiry concerning these Terms should be directed to:

Attention: Legal Counsel / Operational Head

Entity: Legal entity name

Address: Registered address in India

Email: Support email